Coastal Carolina National Bank
Coastal Carolina National Bank runs a $1.28B balance sheet across 10 branches from Columbia and the Upstate to Myrtle Beach and Ocean Isle Beach, NC, anchored by a wide mortgage lineup (conventional, jumbo, condotel, construction, portfolio, and bridge loans). Only mortgages can be started online, and that application routes borrowers off-brand to a third-party portal on myccnb.mymortgage-online.com. Personal loans (HELOC, auto, boat, personal, overdraft) and all commercial lending have no digital intake whatsoever: the site directs prospects to call (866) 418-9219 or walk into a branch. CCNB also announced in May 2026 a merger with Beacon Holding Company that will combine 16 branches into a new entity called Beacon Bank, N.A., with a core system conversion expected in early 2027 -- a timeline that makes a unified, verified-intake front door both urgent and feasible before the conversion window closes.
The borrower journey today
How a prospective borrower actually moves through CCNB’s digital properties right now, line by line.
What we’d change
A merger and a core conversion make this the right window to fix intake
CCNB announced in May 2026 that it is merging with Beacon Holding Company to form Beacon Bank, N.A., with a core system conversion planned for early 2027. A bank about to convert its core and rebrand across 16 branches is exactly the right moment to stand up a unified, branded, verify-as-you-go intake layer: it ships before the conversion, survives it (intake is above-core), and gives the new entity a modern front door from day one rather than inheriting two legacy loan-capture workflows. The alternative is managing two disconnected intake experiences through a conversion and a merger simultaneously.
Five personal loan products, zero online applications
Auto, boat, personal, overdraft, and CD-secured loans are CCNB's highest-volume consumer products by origination count. None of them have a digital apply path. A borrower who arrives at 9pm on a Friday looking to finance a used boat in the Grand Strand sees a phone number and a branch address. That demand does not wait until Monday -- it goes to a credit union or a dealer-arranged lender that has an online form. With approximately 490 consumer loans originated per year, even a 20% after-hours capture rate is roughly 100 additional funded loans.
The mortgage application leaves the brand at the worst moment
Mortgage is the one product where CCNB has built genuine digital inventory -- conventional, jumbo, condotel, portfolio, construction, and bridge loans are all marketable online. But the 'Apply Today' button routes borrowers to myccnb.mymortgage-online.com, a third-party portal with a different visual identity. At the single highest-stakes conversion step (committing to a mortgage application), the CCNB brand disappears for a vendor screen. For a bank that markets a 'We Can Do That' local-banker relationship, handing that moment to a generic portal undercuts the brand promise exactly where it matters most.
Commercial intake is entirely relationship-gated, with no digital pre-qualification
The commercial lending page directs businesses to call or contact a lender directly. There is no online form, no pre-qualification, and no after-hours capture for working capital, equipment, or commercial real estate requests. For a bank active in Myrtle Beach tourism-related commercial lending (hotels, restaurants, seasonal businesses), that means high-intent borrowers planning a project at 10pm have nowhere to go. A verify-as-you-go commercial intake captures owner identity, business financials, and purpose at the point of interest, and hands the relationship manager a qualified, complete file rather than a phone lead.
What it could look like
Below is a live, interactive white-label demo in CCNB’s own branding: one front door, every product, with identity, income, and property verified automatically. Try it, or open it full-screen.
Today vs. with RAVEN
| Today | With RAVEN white-label | |
|---|---|---|
| Products you can start online | Mortgage only (1 of 6), on a vendor domain | Every product, one CCNB-branded front door |
| Personal loan intake (auto, boat, personal) | Call (866) 418-9219 or visit a branch | Captured, verified, and queued 24/7 |
| Brand experience | Mortgage hands off to mymortgage-online.com | CCNB branding from first click to verified file |
| Identity / income / property | Collected manually after first contact | Verified automatically in ~90 seconds |
| Commercial intake | Phone call, then document chase with a lender | Owner and business data captured and verified up front |
| Merger readiness | Two intake workflows to manage through a core conversion | One above-core intake layer that survives the conversion and names the new brand |
What your loan officer receives
The instant a borrower finishes that flow, a fully verified application lands in the RAVEN dashboard and syncs to FIS. No rekeying, no document chase, full audit trail.
Jordan Carter
What automated verification is worth at CCNB
CCNB operates in the Myrtle Beach-Conway-North Myrtle Beach MSA, the third fastest-growing metro in the US in 2024 at 3.8% annual growth. Horry County ranked 10th nationally for domestic in-migration (July 2022-2023). The borrower base skews toward higher-income retirees and remote workers relocating from the Northeast and Midwest: HMDA 2024 data shows the most common income band for CCNB borrowers was $250K+, with $150K-250K second. Average mortgage loan size was $342K, consistent with move-up and retirement-community buyers rather than first-time buyers. The bank has expanded inland into Columbia, Aiken, Greenville, and Spartanburg, diversifying beyond the coastal resort market into SC's population-growth corridors. All figures below are estimates built from public data (FDIC, HMDA, CRA filings). See the methodology.
Where the time goes today
Roughly 934 files a year need borrower verification at CCNB: identity, income, employment, assets, and property, collected today through document requests and follow-up calls.[3]
That is 0 staff hours a year in the expected case, recovered as origination capacity rather than headcount reduction.[1]
Value by lending line
Different files carry different verification loads. Commercial files (beneficial ownership, guarantors, business financials) take the longest; consumer files the least. Expected-case annual labor value:[1][2]
The full math
| Line | Conservative | Expected | Optimistic |
|---|---|---|---|
| Staff time savings[1][2] | $148K | $279K | $451K |
| Pull-through revenue (3-16 added closings)[4] | $2K | $8K | $13K |
| Total estimated annual value | $150K | $287K | $464K |
The growth side: new residents, captured digitally
Roughly 7,100 new households move into CCNB's footprint every year, and about 30% of movers open an account with a new bank. They shop with their phones. A white-label, fintech-grade intake flow (the same 5-minute experience above) turns that migration into a lead channel the bank owns instead of renting.[6]
| Annual | Conservative | Expected | Optimistic |
|---|---|---|---|
| Digital leads captured | 107 | 284 | 639 |
| Funded loans from those leads | 13 | 85 | 320 |
| Value (loan profit + avoided lead spend) | $17K | $152K | $731K |
This is new revenue, not savings, so it is shown separately and excluded from the headline number above.
Beyond the dollar math
A Merger-Window Opportunity: Standardize Verification Before the Systems Conversion
CCNB and Beacon Holding are scheduled to complete a systems conversion to a unified platform in early 2027. Any bank navigating a merger of equals faces a brief, high-stakes window to rationalize overlapping workflows before they get baked into the new stack. RAVEN can serve as the borrower verification layer that works independently of the core system, meaning it can be deployed on both legacy environments today and carried forward cleanly into the combined entity. Bringing RAVEN in now gives Gina Coltrane's team a consistent income, employment, and asset verification process that does not need to be re-implemented post-conversion. Banks that standardize verification before a core migration save significant re-training and re-integration cost on the back end.
Serving the New-Resident Borrower: Speed Is the Competitive Moat in a 3.8%-Growth Market
Horry County is adding roughly 7,000 net new households per year, making it one of the fastest household-formation markets in the country. Many of those buyers are relocating from out of state, which creates a specific verification friction: their income documentation may involve W-2s from a prior-state employer, self-employment income from a remote business, or retirement distributions that require more touchpoints to verify than a straightforward W-2 wage earner. CCNB's HMDA data shows its borrower base concentrates at $150K-250K+ income, exactly the profile where income sources are more complex and manual review is slower. RAVEN's automated income and employment verification removes the back-and-forth that kills purchase contracts in a competitive coastal market where buyers are choosing among multiple lenders. A faster clear-to-close is a durable competitive advantage when a bank is competing for 7,000 new households every year.
Portfolio Lending Needs Faster Underwriting: The "We Can Do That" Brand Promise Requires Operational Follow-Through
CCNB has built its mortgage brand around flexible, custom solutions marketed under the "We Can Do That" tagline: condotel loans, bridge loans, lot loans, and portfolio ARM structures that larger banks will not touch. Non-standard loan types inherently involve more complex borrower profiles, because the borrower who needs a condotel loan or a construction-perm in a coastal market often has self-employment income, rental income streams, or asset-heavy rather than income-heavy financial profiles. Verifying those files manually is time-consuming and error-prone, and delays erode the goodwill that a flexibility-first brand is built on. RAVEN's asset and income verification automates exactly the document collection that makes non-QM and portfolio files expensive to process, letting loan officers spend their time on structuring rather than chasing pay stubs. For a bank that has differentiated itself on saying yes to harder deals, the operational bottleneck is the verification step, not the credit judgment.
Want this with CCNB’s real products and rates?
We’ll wire your actual product lineup, your rate card, and a FIS sync into a private demo, then pressure-test every number above against your real volumes.
We also published an independent analysis of CCNB's performance and market:
Read: CCNB's $2.2B Merger Bet on SC's Fastest-Growing CoastMethodology & footnotes
Hours saved per file. Published verification-automation case studies (Blend Labs, 2025) report 15-16+ staff hours saved per mortgage file across loan officers, processors, underwriters, and compliance. We model mortgages at 6-14 hours, commercial files (which add beneficial ownership, guarantor identity, and business financials) at 8-16 hours, and simpler consumer or HELOC files at 2-6 hours. The expected case sits well below published benchmarks on purpose.
Loaded staff cost. The $38-48/hour range blends Bureau of Labor Statistics OEWS rates for South Carolina loan officers (~$30/hr), processors (~$28/hr), underwriters (~$55/hr), and compliance staff (~$50/hr), including benefits. Most verification labor falls on processors and loan officers, which is why the blend sits closer to the lower rates.
Verification volume. Mortgage counts come from HMDA Modified LAR filings via FFIEC, which report actual originations. Commercial, HELOC, and consumer volumes are estimates derived from FDIC call report loan mix and branch footprint; they are not reported figures and could vary materially. The 60-day pilot exists to replace these estimates with the bank’s own measured numbers.
Pull-through improvement. The MBA reports roughly 68% industry-wide mortgage application abandonment. We model a 1-5 percentage-point improvement applied to originations (not the larger application pool, which would produce a roughly 3x bigger figure), at the MBA-reported $785 average profit per closed loan. Published case studies report 10-15 point gains; our optimistic case is one-half to one-third of that.
What this is not. These figures are directional estimates built from public data and industry benchmarks. They are not a quote, a guarantee, or an analysis of the bank’s internal workflows, and recovered hours are modeled as redeployed origination capacity rather than headcount reduction. Banks already running highly automated verification will see less; banks running fully manual document collection will see more.
New-resident lead generation. TD Bank research reports roughly 30% of consumers open an account with a new bank after moving (and movers 55+ switch at a higher rate than millennials), while 91% of consumers say digital capability matters in choosing where to bank (MX, 2025) and more than half of online banking applications are abandoned mid-flow (The Financial Brand; Innovatrics). We model a bank with a white-label, fintech-grade intake flow capturing 1.5-9% of new-to-market households as started applications, converting 12-50% of those to funded loans (expected case: ~55% completion times the MBA-reported ~55% depository pull-through). Value per funded loan combines the $785 MBA average profit with $500-1,500 of avoided lead-acquisition spend, the going rate per funded loan from purchased shared and exclusive lead channels. New-household counts are derived from Census county population estimates and are not bank-reported figures. This line is shown separately and is not included in the headline savings number.
Digital audit sources: myccnb.com (/, /personal-banking/personal-loans/, /personal-banking/home-equity-lines/, /mortgage/, /apply-now/, /mortgage/the-ccnb-difference/, /mortgage/mortgage-team/, /business-banking/, /business-banking/commercial-lending/, /locations/, /let-ccnb-help-grow-business/); myccnb.mymortgage-online.com (mortgage POS vendor portal); secure.myccnb.com/myccnbonline/ (FIS online banking, uux.aspx URL pattern consistent with FIS Digital One/Mobiliti); FDIC BankFind cert #58864 (established 2009, Myrtle Beach SC, 10 offices, $1.28B assets); merger announcement May 29, 2026 (Coastal Carolina Bancshares + Beacon Holding, future entity Beacon Bank N.A., 16 branches, conversion early 2027). Core inferred as FIS from the uux.aspx online banking URL pattern (low-to-medium confidence). Brand 'Green Wave' color scheme noted; primary green approximate from CCNB logo palette. Tagline 'We Can Do That' and secondary 'Life is complicated, but your banking doesn't need to be' from the live homepage. Reviewed June 2026.
ROI data sources: FDIC BankFind API (CERT 58864), originationdata.com HMDA 2024 (LEI 54930004SDYVHYN4M716), myccnb.com, stocktitan.net CCNB 2024 and 2025 earnings releases, accessnewswire.com CCNB-Beacon merger announcement, citybiz.co merger details, charlestonbusinessmagazine.com merger announcement, Census Bureau QuickFacts Horry County SC 2024, SC DEW 2024 population estimates, WBTW/wpde.com Horry County migration data, macrotrends.net Myrtle Beach metro population